Livelee Electrical & Miele Service is your trusted partner for professional Miele appliance repair and servicing. We understand the inconvenience of malfunctioning appliances and are dedicated to providing a friendly and dynamic service that goes above and beyond. With over two decades of experience, our certified technicians take an honest approach, prioritizing cost-effective solutions for our clients.
Why Choose Us?
- Certified Miele Service Partner
- Friendly and Knowledgeable Technicians
- Over 20 Years of Expertise with Miele Appliances
- Prompt and Reliable Service
- 12-Month Warranty on Genuine Miele Parts
- Usage of Latest Diagnostic Equipment
Our authorized technicians specialize in Miele dishwasher, stovetop, oven, washing machine, dryer, warming drawer, and vacuum repairs and servicing. Trust Livelee Electrical for honest, professional, and industry-trained experts dedicated to restoring the functionality of your Miele appliances.

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Livelee Electrical Pty Ltd – Terms & Conditions
1. Service Fees & Labour Rates
Initial Visit: The initial call-out fee is $199.00. This includes travel and the first 30 minutes of on-site and  Booking/labour/diagnosis/Paperwork.

Additional Time (Initial Visit): Labour exceeding the first 30 minutes is billed at $40.00 per 15-minute increment.

Return Visits: If a technician must return (e.g., to fit ordered parts), a Return Service Fee of $88.00 applies. This fee includes the first 20 minutes of labour.

Additional Time (Return Visit): Labour exceeding the first 20 minutes on a return visit is billed at $40.00 per 15-minute increment, plus the cost of any parts supplied.

Warranty: If a fault is deemed a manufacturer defect under Miele warranty, no charge applies. If the fault is non-warranty (e.g., user error, external factors, or maintenance), full rates apply.

Authorisation: An adult (18+) must be present to authorise work and facilitate payment.

Cancellations: Same-day cancellations may incur a $65.00 fee.

2. Parts & Warranty
Genuine Parts: We supply genuine Miele parts with a 1-year manufacturer’s warranty.

Labour Warranty: We provide a 30-day (1-month) labour warranty covering the recurrence of the exact fault repaired. This does not cover the same error code if caused by a different underlying issue.

Location: Warranty is valid only at the location of the original repair unless agreed otherwise in writing.

3. Repair Outcomes & Limitations
Best Endeavours: We perform repairs following Australian industry best practices. Some faults may be intermittent or beyond economical repair.

Investigative Work: Authorising work confirms the amount is payable for the repair attempt and investigative labour, regardless of the final outcome.

Further Faults: If additional issues are discovered during repair, a revised quote will be provided before proceeding.

Pest Damage: We are not liable for issues arising from cockroach or pest infestations. We cannot guarantee the prevention of future pest-related damage.

4. Payment Terms
Due Date: Payment is strictly due upon completion of works on the day of attendance.

Invoicing: Invoices are sent electronically. It is the customer's responsibility to monitor 'junk' folders. Non-receipt does not exempt the customer from the obligation to pay on time.

Consent: By replying "YES" to our booking SMS or authorising a technician on-site, the customer accepts the disclosed call-out fees and hourly rates.

5. Default & Debt Recovery
Late Payment: Invoices outstanding over 7 days are in "Default."

Recovery Costs: In a Default event, the Customer is liable for all costs and disbursements incurred by Livelee Electrical in pursuing the debt, including:

Debt collection agency commissions and fees.

Legal costs on a solicitor-and-own-client basis.

An internal administrative fee of $25.00 per overdue reminder.

Credit Reporting: We reserve the right to report defaults to credit reporting agencies, which may impact the Customer’s credit rating.

6. Dispute Resolution
Notification: Disputes regarding work quality or billing must be raised in writing within 48 hours of service.

Undisputed Amounts: In a partial dispute, the customer must pay the undisputed portion of the invoice immediately. Referral to a third-party mediator (e.g., NSW Fair Trading) does not stay the obligation to pay the undisputed amount.

7. Ownership of Goods
Title to all goods and parts supplied remains with Livelee Electrical Pty Ltd until payment is received in full.

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